Returns And Exchanges
Thank you for shopping at Trendify.co.za.
If you are not 100% satisfied with your purchase, we are here to help. Trendify.co.za will accept, for return or exchange, items that are in new condition, unused, unaltered and free of damages by the customer. Items cannot be returned or exchanged after 7 days of receipt of the original order. Items must be returned with all their original packaging as the product was received.
Return/Exchange Your Order
Email email@example.com with your order number to log your return/exchange. You will get a response within 24 hours.
From date of receipt of goods the customer will have 7 working days to register the return to firstname.lastname@example.org and 21 calendar days to return the goods to Trendify.co.za Head Office in Cape Town. To be eligible for a return/refund, the item(s) must be unused and in the same condition that it was received, unless damaged due to shipping. The item(s) must be in the original packaging and include the invoice number/receipt of proof of purchase.
Once the item(s) is received, it will be inspected and notification of receipt will be sent to the customer. We will immediately notify the customer of the status of the refund after inspection. If the customer is entitled to a return, we will refund the purchase price and a credit will automatically be applied to the original method of payment within 5 working days.
Item(s) will only be exchanged should it arrive at the customer’s premises defective or damaged. In circumstances where the customer considers a product defective, you as the customer may promptly contact us within 7 working days at email@example.com with details of the product as well as the defect.
Upon receipt of the returned product, it will be fully examined and an email notification will be sent within a reasonable period of time, as to whether the customer is entitled to a replacement as a result of the defect or not. If eligibility is proven, we will send a replacement product.
Returns, refunds and exchanges do not include any shipping or handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the customer. The customer will be responsible for any loss or damage to hardware during shipment. Shipping and handling charges are non-refundable, except if the product arrived at the customer’s premises damaged. Should a refund be received, the cost of original or return shipping will be deducted from the refund. We do not take responsibility for any time delays from the customer’s shipping company and our 21 days return/refund/exchange policy is strictly 21 days from date of receipt.
Please note, only regular priced items may be refunded. Sale items and individual items that form part of a package are non-refundable.
If there are any questions regarding this returns and exchanges policy you may contact us at firstname.lastname@example.org.