Frequently Asked Questions
What are Trendify.co.za’s office operating hours?
Trendify.co.za is operational and available 24/7 for purchases. Our office hours are between 8:30 – 5:30. Monday to Friday. We are closed on public holidays and weekends.
Where can I view orders, shipping details, billing details and account details?
If you log in to your dashboard with your username and password, you will be able to view/change orders, shipping details, billing details as well as edit your account details.
How do I see stock of an item?
If you click to go to your selected item, it will show the stock status under the price in the information section. Please note that if it states “can be backordered”, one may order more than the available stock and receive this back ordered stock at a later date.
Saving on shipping
Trendify.co.za will ship most orders free of charge to major city centers should the order be for R800.00 or more. Please note that large items, heavy items or orders under R800.00 will attract a courier fee. Outlying areas requiring courier will be chargeable.
I can’t find a product on your website anymore? Why is this?
Trendify.co.za will remove certain products that we may have decided to not import anymore or the imported product is no longer available (discontinued). Should you wish to contact us about this, you can email us at email@example.com, WhatsApp us on +27646122954 or call us on +27215578168.
Where do I find detailed information on a particular item?
All our items have a product description under the Description tab and Additional Information tab after selecting the item. If you need to know more, you can email us at firstname.lastname@example.org, WhatsApp us on +27646122954 or call us on +27215578168.
What payments are accepted by Trendify.co.za?
All products on Trendify.co.za may be purchased using direct EFT, EFT and credit card via our 3rd party gateway and PayPal.
Can I purchase without a credit card?
Yes. You may pay by direct deposit into our FNB bank account using your order number as a reference. Please see bank details below or Payment Methods for Trendify.co.za‘s banking details.
What is Trendify.co.za’s bank details?
Account Number: 62135075605
Branch Code: 203809
VAT Number: 4390267336
How long from my confirmed payment will I receive my item(s)?
All products ship within 2 – 5 working days (depending on the delivery destination).
Where must I send proof of payment for my purchase?
Proof of payment is not required if you put your correct order number as a reference on your payment for our service team to verify. Should you have forgotten this order reference number, please email proof of payment to email@example.com.
Can I check my past orders?
Yes, go to Trendify.co.za, once logged in go to My Account at the top or bottom of the page. There you will see your all past and present orders. You may also go to Orders History found at the bottom of the page.
Can I have a company invoice for my purchase?
We use the billing information you supply us. Please make sure you put your company name and VAT number under your billing information. Should you not do this in error, please email us at firstname.lastname@example.org and we will gladly correct this for you.
What happens if I do not want a product I ordered?
It is imperative to register a return via email to email@example.com within 7 working days date of receipt and the item reach our Head Office in Cape Town within 21 days.
Please see our Returns and Exchanges policy for more information.
If there are any questions we did not cover on this FAQ, you may contact us at firstname.lastname@example.org.